Delete Your Data

Last updated: July 1, 2026

Gingerguide does not require an account, and we do not collect your name, email address, or other directly identifying information. To use the app, your installation is signed in anonymously to Firebase, which creates a random identifier that is not linked to your identity. This page explains how to have the limited data associated with your installation deleted.

How to request deletion

To request deletion of the data associated with your app installation, email us using the address below with the subject line “Delete my data”:

Email us

ozalpege243@gmail.com

Because the app has no login, please send your request from a device that has Gingerguide installed and, if you have a premium subscription or used a redemption code, include the approximate purchase date so we can locate the correct records.

What we delete

On receiving a verified request, we delete the data we hold that is associated with your installation, including:

Your anonymous Firebase user record and any settings stored against it (for example, your selected language)
Your subscription and entitlement records held in our database and, where applicable, the corresponding customer record held by our subscription provider, RevenueCat
Any redemption-code record linked to your installation
The association between your anonymous identifier and our analytics and crash-diagnostic data

What may be retained

Some information cannot be tied back to you individually or must be kept for legal reasons, and therefore may be retained after deletion:

Aggregated and anonymized analytics. Usage and diagnostic data in Google Analytics for Firebase and Firebase Crashlytics that has been aggregated or stripped of identifiers can no longer be linked to your device and is retained only in that anonymized form. Identifiable analytics data also expires automatically under the retention limits configured in those services.
Purchase and transaction records. Records required to meet legal, tax, and accounting obligations are retained for the period required by law. Payments are processed by Apple or Google; we never hold your payment card details. Purchases made through the App Store or Google Play are also governed by Apple’s and Google’s own policies.

Timing

We action deletion requests within 30 days of verifying them. If we need more information to locate your records, we will reply to the email you contacted us from.

You can also stop all further data collection at any time by uninstalling the app from your device. If you only want to cancel a subscription, manage it under Settings on your device (App Store or Google Play) — this does not delete your data, so email us as above if deletion is what you need.

Contact

If you have any questions about deleting your data, or about how we handle information generally, see our Privacy Policy or contact us at ozalpege243@gmail.com.