Contact Gingerguide Email
Contact Gingerguide
Gingerguide is operated by Gingertech. The same inbox handles app support, privacy requests, press, and developer questions.
We usually reply within one or two business days. Include your device model and OS version for app issues.
What to write about
- App support. Playback, downloads, subscriptions, redemption codes, or a city that will not download. The support page has short answers first.
- Privacy and data. Access or deletion requests are described in the privacy policy and on the delete your data page.
- Developers and agents. The catalog API, OpenAPI spec, MCP server, and CLI are documented at gingerguide.app/developers. Email if a machine client is blocked; there is no API key to issue because the catalog is public.
- Press and partnerships. Use the same address and put “press” or “partnership” in the subject line.
Gingerguide does not operate a walk-in office for travelers. We do not take phone bookings and we do not sell in-person guided tours. The product is the mobile app and this public catalog.
Legal entity name used in stores: Gingertech. Public site: https://gingerguide.app.